Decided to Cancel? Let’s Make It Easy  

Skimcap Software Solutions Private Limited (“we,” “our,” “us”) proudly manages Rosefusion, with a focus on offering holistic fashion assistance to our users (“you,” “your”). We know that shopping preferences can change, and we’re here to assist with cancellations. Orders can only be canceled before they progress to the final processing stage. If an order has already entered packaging, cancellation requests may not be accommodated. Refund eligibility depends on the cancellation stage, and all relevant details will be shared accordingly. We aim to ensure a seamless experience while keeping our policies fair and transparent.  

Cancellation Guidelines – What You Should Know  

• Cancellation is possible only before the order enters final processing.
• Orders already packed for dispatch may not be eligible for cancellation.
• Items purchased during promotions may be subject to different policies.
• Refunds for canceled orders follow the original payment method.
• Personalized or custom-made products may not qualify for cancellation.
• If you face difficulties canceling, reach out to our support team for help.
• All cancellation approvals depend on order status and internal policies.

Refund Process – What Happens Next?  

Once a cancellation is successfully processed, refunds are initiated through the original payment method. Refund timelines vary based on banking procedures and internal processing. Store credits may be offered as an alternative in some cases. Customers will receive confirmation once the refund has been successfully processed. Our priority is to ensure a smooth refund experience while keeping policies fair and transparent.  

Cancelling Part of Your Order? Here’s What to Expect  

Not all cancellations need to be full cancellations, partial cancellations may be possible depending on order status. If multiple items are in an order, canceling select products depends on availability and internal guidelines. Refunds for partial cancellations are processed only for the affected items. If partial cancellation is unavailable, our team will guide you on possible alternatives. Every request is reviewed to ensure a fair and practical resolution.  

Policy Updates – Keeping You Informed  

• Our cancellation policy may be updated periodically to improve customer experience.
• Any changes will be reflected on this page for full transparency.
• Customers are encouraged to review the policy before confirming an order.
• We strive to maintain fair and flexible policies that balance convenience with business requirements.
• For further clarification, our customer service team is available to assist.

Contact Us

If you have any questions regarding our cancellation policy or need assistance with an order, feel free to get in touch. You can reach us at skimcapsoftwaresolutionspvtltd@gmail.com. Our dedicated customer support team is here to ensure that your shopping experience remains smooth and enjoyable.