No-Stress Returns, Shop with Confidence
Under the management of Skimcap Software Solutions Private Limited (“we,” “our,” “us”), Rosefusion is here to offer the most comprehensive fashion support to our users (“you,” “your”). At Rosefusion, we strive to make your shopping experience as flawless as possible, understanding that returns may sometimes be necessary. While we take great care to ensure every product meets our high-quality standards, we recognize that issues can arise. Should you receive a damaged or defective item, please accept our apologies. To begin your return or exchange, simply contact our customer support team within 48 hours of receiving your package for a swift resolution.
We want to keep returns easy and straightforward. If an incorrect item is delivered, reach out to us immediately, and we’ll either send a replacement or arrange a return. Ensure that the item is unused, unaltered, and returned in its original packaging with all tags, labels, and invoices. This helps us process your return efficiently and get you the right solution quickly.
Smooth Returns, Hassle-Free Process
Our customer support team is always here to ensure that your return is handled with ease. Just make sure to initiate your return within the required 48-hour window, and we'll guide you step-by-step through the process. We’re committed to keeping things simple and clear for you. After receiving the returned item, we’ll process your refund or exchange within 5-7 business days to ensure your satisfaction and make your shopping experience worry-free.
Products Not Eligible for Return
For hygiene reasons or customization, certain items cannot be returned. Intimate apparel such as underwear, socks, and swimwear are non-returnable due to health and safety guidelines. Items marked as “final sale” or those purchased at a discount are also not eligible for returns. Additionally, personalized or custom-made items can only be returned if they arrive damaged or defective.
Please review the product descriptions to ensure the item is eligible for return. Items that show signs of wear, washing, or alteration do not qualify for returns. We clearly label these exclusions to make sure you're fully informed before completing your purchase.
Return Shipping: What You Should Know
If we’ve made an error in your order and sent the wrong item, we’ll cover the return shipping costs. However, if you’ve decided to return an item for personal reasons, the shipping expenses will be your responsibility. We suggest using a reliable shipping service to ensure that your item is returned safely and securely. In the case of damaged or defective items, we’ll provide return instructions at no extra charge, making the process as transparent as possible.
How We Handle Refunds
After we receive and inspect your returned item, we’ll promptly issue a refund via your original payment method. Our goal is to handle refunds efficiently and promptly, completing the process within 5-7 business days. You’ll receive an email confirmation once your refund has been processed. We’re here to make sure the refund process is as smooth as possible, so you can shop again with confidence.
We're Here to Help – Contact Us
If you have any questions or need assistance with returns, exchanges, or refunds, our dedicated support team is here for you. Get in touch via skimcapsoftwaresolutionspvtltd@gmail.com, and we’ll respond promptly to your inquiries. Your satisfaction is important to us, and we’re always ready to help you through the return process. Thank you for choosing Rosefusion – we’re committed to delivering an outstanding shopping experience from start to finish!