A Refined Shopping Journey, A Reliable Delivery Promise
At Skimcap Software Solutions Private Limited (“we,” “our,” “us”), we take pride in offering a smooth and luxurious shopping experience to our valued users (“you,” “your”). Every purchase is handled with care to ensure it reaches you in immaculate condition and within the expected timeframe. This policy outlines our shipping and delivery guidelines, designed to keep your shopping journey worry-free. By placing an order, you acknowledge these terms, and we remain committed to providing a stress-free and delightful service.
Bringing Fashion to Every Corner
We deliver across India, ensuring our stylish collections are within reach no matter where you are. While we currently do not offer international shipping, we are constantly working to extend our delivery network. Whether you reside in a bustling metro or a quaint town, your fashion finds are just an order away. Our logistics network expands regularly, allowing us to serve even more regions efficiently. Partnering with trusted courier services, we ensure that your order arrives safely and on time.
From Order to Dispatch: How It Works
Delivery Timelines & Expectations
Standard shipping generally takes 3-8 business days, depending on your location. We collaborate with leading courier partners to guarantee a safe and timely arrival. While we work hard to dispatch orders promptly, occasional unforeseen delays may arise. Should there be any delay, our customer support team is available to assist you. Keeping you informed throughout the process is our priority, ensuring your shopping experience is smooth and enjoyable.
Missed a Delivery? Here’s What You Need to Know
If an order cannot be delivered due to an incorrect address or the recipient’s unavailability, the courier will attempt delivery up to two more times. If all attempts fail, the package may be sent back to us. You may request a re-dispatch, although additional shipping charges could apply. To ensure successful delivery, kindly make arrangements for someone to receive the package at the given address. If you foresee any issues, feel free to contact our support team for guidance.
Lost or Damaged Shipments: We’ve Got You Covered
If your package arrives damaged, notify us within 48 hours and provide images for verification. Once reviewed, we will arrange a suitable resolution, whether a replacement or refund. In the rare event of a lost shipment, we will coordinate with our delivery partners to investigate and resolve the situation. Each package is packed with meticulous care to minimize damage risks during transit. Your satisfaction is our top priority, and we are dedicated to ensuring a hassle-free experience.
Exclusive Products & Special Handling
Certain items, such as fragile, oversized, or high-value pieces, require additional care in packaging and delivery. Special shipping instructions for such products will be provided on the respective product pages. We encourage you to review these details before placing your order to avoid any surprises. Our logistics team takes extra precautions to ensure such items are handled securely. If you need further assistance regarding exclusive products, our support team is always here to help.
Reach Out for Any Shipping Concerns
If you have any queries related to shipping, our dedicated customer support team is happy to assist. Contact us at skimcapsoftwaresolutionspvtltd@gmail.com, and we will respond at the earliest. We strive to ensure clarity and assistance at every step of your shopping journey. Your trust is invaluable to us, and we are committed to delivering a luxurious and convenient shopping experience. Thank you for choosing Rosefusion, where fashion meets reliability at your doorstep.